Contact Us
Who To Contact For What
Questions about the site, corrections to anything on these pages, partnership enquiries and press enquiries all go to one place: info@glenorchyfilmsitestour.com. The site is a comparison resource for film-location tours around Glenorchy, at the head of Lake Wakatipu, and the wider Queenstown film country, so most questions it can answer concern what appears on its own pages rather than what happens on the road.
What To Include In An Email
A short note usually speeds things up. Please include:
- The name of the tour you are asking about, exactly as it appears on the site.
- What you saw on the page, such as a price, a duration or a claim you want checked.
- A return address you actually read.
If your question is about a booking you have made, say so in the first line. That way the reply can point you to the right place quickly instead of guessing.
What The Site Cannot Do
The site runs none of the tours and is owned by no operator, so its reach stops at the page.
- Change, cancel or move a booking.
- Issue refunds or check a payment.
- Confirm a departure or whether a tour is going ahead in the weather.
- Pass a message to a guide or operator.
Where To Take Booking Problems
Booking problems belong with whoever took the booking. That means the booking platform you paid through, or the operator named on the booking page. The tour's booking page names the operator, so start there. Payment disputes, refund requests and questions about a specific day all sit with them, not with the site.
The Address
The site has no phone number and no street address. Email is the only channel: info@glenorchyfilmsitestour.com. Please do not send payment details, copies of ID or booking confirmations to this address. Nothing in an email to the site should be something you would not want sitting in an ordinary inbox.